Frequently asked questions
Please contact us before returning your jewelry. Return shipping instructions will be provided after your return request has been approved. Eligible returns must be unworn and in original condition, with all original packaging, documentation, and any diamond grading reports or certificates. Items that have been resized, engraved, modified, or repaired by anyone other than Bouquet are not eligible. Please read our Refund Policy for full details.
Eligible ready-to-wear jewelry that has not been customized may be returned within 14 days of delivery for a refund to the original method of payment. Bespoke and custom commissions are final sale, and Commission Deposits are non-refundable. Approved refunds are processed within 10 business days after we receive and inspect the returned item; your financial institution may require additional time. Please see our Refund Policy for complete terms.
Please see our Shipping & Delivery policy for shipping options, eligibility, and delivery details.
Please contact us promptly if you would like to change your order. Bespoke commissions cannot be cancelled once production has begun. Changes requested after final design approval may require additional costs and production time. Please see our Refund Policy for full details.
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.
Frequently asked questions
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.