Refund Policy
At Bouquet Okçu, every piece of jewelry is crafted with extraordinary care and attention to detail. Because many of our pieces are individually commissioned and made specifically for each client, our return and cancellation policies vary depending on the type of purchase.
If you ever have a question about your order, we encourage you to contact us directly. Our goal is always to find a fair solution and ensure every client feels well cared for.
Bespoke & Custom Commissions
A bespoke commission begins once Bouquet receives the Commission Deposit and begins reserving diamonds, sourcing gemstones, purchasing materials, creating designs, engineering the ring, or commencing production.
Because each bespoke piece is created exclusively for one client:
- Commission Deposits are non-refundable.
- Once production has begun, bespoke commissions cannot be cancelled.
- Completed bespoke commissions are final sale and are not eligible for return, exchange, store credit, or refund.
Prior to manufacturing, clients are provided with CAD renderings, design details, and other materials for review and approval. Manufacturing begins only after the client has approved the final design.
If design changes are requested after final approval, additional costs and production time may be required.
Ready-to-Wear Jewelry
Items purchased from our ready-to-wear collection that have not been customized may be returned within 14 days of delivery for a refund to the original method of payment.
To be eligible for a return, the item must:
- Be unworn and in original condition
- Include all original packaging and documentation
- Include any accompanying diamond grading reports or certificates
- Not have been resized, engraved, modified, or repaired by anyone other than Bouquet
Returns that show signs of wear, damage, alteration, or misuse may be refused.
Return shipping instructions will be provided after your return request has been approved.
Special Orders
Jewelry specially ordered or manufactured outside of our standard collection at a client's request is considered a custom order and is subject to the Bespoke & Custom Commission Policy above.
Damaged, Incorrect, or Defective Items
Please inspect your order promptly upon receipt.
If your order arrives damaged, contains a manufacturing defect, or differs materially from your confirmed order specifications, please notify us within seven (7) days of delivery so we can evaluate the issue and make it right.
If the issue is determined to be the result of a manufacturing defect or an error on our part, Bouquet will repair, replace, or otherwise resolve the issue in accordance with our Lifetime Manufacturing Warranty.
Lifetime Manufacturing Warranty
Every piece of jewelry purchased from Bouquet is backed by our Lifetime Manufacturing Warranty against manufacturing defects.
We also proudly provide:
- Complimentary annual inspection
- Complimentary annual professional cleaning
- Complimentary resizing (where structurally appropriate)
- Complimentary polishing and refinishing approximately every three years
Please see our Lifetime Manufacturing Warranty for complete details.
Refund Processing
Approved refunds will be issued to the original method of payment.
Please allow up to 10 business days after we receive and inspect the returned item for your refund to be processed. Depending on your financial institution, additional processing time may apply before the funds appear in your account.
Shipping charges, expedited shipping fees, duties, taxes, and other non-refundable charges are not refundable unless required by law.